Track a jobHelp now24-hour line01895 271400

Part 24 of 24

If something goes wrong

Do not worry. Here is what to do.

  1. Step 1. Typed the wrong password and clicked Sign in?

  2. Step 2. A red message tells you. Type the password again, slowly.

    Good to know: Too many wrong tries locks the sign-in for a few minutes. Wait 15 minutes, or ring 01895 271400.

  3. Step 3. No signal? A message says you are offline. What you typed is kept. You can still ring 01895 271400.

    Screen grab from If something goes wrong, on a phone. A red box marks the part to use.

  4. Step 4. Typed the wrong reference and tapped Show the status?

    Screen grab from If something goes wrong, on a phone. A red box marks the part to use.

  5. Step 5. It says the job was not found. Check the reference and the postcode.

    Screen grab from If something goes wrong, on a phone. A red box marks the part to use.

  6. Step 6. Lost your reference? Tap Call 24h, or ring 01895 271400. Give your name and postcode.

    Screen grab from If something goes wrong, on a phone. A red box marks the part to use.
Text us